*If canceling less than three weeks shy of the event, this is considered last minute. Clients will not be given the rebooking option. They must restart the booking process by paying a new deposit.
*If canceling three weeks or more before your event, those funds can be applied as a credit toward a future event. Please note that prices and fees are subject to change from year to year. In order to place a new date on our calendar, rebooking clients are required to pay the remaining balance of the new date. Why? By providing more of an investment, this ensures a higher probability that the client will in fact have their event. Deposits and remaining balances paid are nonrefundable for rebookings. The only refundable cost is the preservation fee. We only refund the preservation fee if there is no damage or infractions during the rental. It is returned the clients up to five business days from the event date.
*If a client decides to cancel a second time, all money paid is forfeited. The client will have to start the booking process from the
beginning by paying a new deposit. Our main goal is to host successful events. We do not enjoy managing serial cancellations.
Believe it or not, it actually takes the fun out of hosting events.
We hope this information helps you make an informed decision. Please let us know if you have any further questions.
This policy is fair and inline with the industry. We offered this so that clients affected by the pandemic had an option to save their investment. Please let us know if you would officially like to release your date by putting it in writing emailing us at email@example.com.